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FAQ

Crypterium Card

What is the Crypterium Сard?

The Crypterium Card is the world’s first global crypto card. Meaning you can order and use it no matter where you are. Once you get your card, you can load it using your crypto holdings at the best exchange rates in the market provided by Crypterium SX, and spend your digital assets with the same ease as fiat currencies.

How do I pre-order a Crypterium Card?

You can pre-order the Card on the pre-oder website or in the Crypterium App by clicking on the Card section.

What is the cost of the Crypterium Card?

There are two ways to get the Crypterium Card:

  • 1. The standard price for the Crypterium Card is $14.99. As a CRPT token holder, you can purchase it for a reduced price of $9.99 by locking up CRPT tokens for a limited period of time. The amount CRPT and lock up period will be announced later.
  • 2. Upgrade your Crypterium monthly subscription to Plus or Premium and get the card for free.
Are there any delivery charges?

Delivery charges may vary depending on the final destination (from $10 to $25). The amount will be displayed in the Card section of the Crypterium App. Delivery costs are charged in Bitcoin (BTC).

When my Crypterium Card will be shipped?

Official delivery dates for the Crypterium Card will be announced early in April.

How do I load my Crypterium Card?

You can load your card straight from the Crypterium App using Bitcoin, Ethereum, and Litecoin. Other cryptocurrencies will be supported in the near future. You can also deposit money to your Crypterium Card in ATMs. Use UnionPay ATM locator to find the closest one.

Where can I use my Crypterium Card?

The Crypterium Card can be used for both online and offline purchases. Our card belongs to the UnionPay network and can be used anywhere UnionPay cards are accepted. This means over 23 million merchants in 175 countries.

What is the main currency of the Crypterium Card?

The main currency of the Crypterium Card is U.S. dollars. All cryptocurrencies are converted to U.S. dollars in the top up process. Additional base fiat currencies will be added in the near future.

What exchange rates do you use?

To guarantee your digital assets are converted into U.S. dollars at the best exchange rate available, we rely on our powerful bid-offer matching system Crypterium SX. AI algorithms analyze order books of the most popular crypto exchanges in real time to choose the optimal rate for each transaction.

What is the transaction limit for the Crypterium Card?

The Crypterium Card has a daily transaction limit of $10,000 and a monthly limit of $60,000. Online and offline expenses, as well as cash withdrawals are considered transactions.

What fees do I pay?

App Top-up Fee (loading your card using cryptocurrencies in the Crypterium Wallet): 1% with the minimum of $3. ATM Top-up Fee (loading your card using cash in an ATM): 2%.

The fee is calculated to the entire top-up volume and not to each card transaction. More details on the fee structure and CRPT burning process will be available in the Terms and Conditions of this service.

There’s also a cross-border Transaction Fee (applied to all transactions performed outside the Philippines) equal to 2%.

ATM Withdrawal Fees may apply depending on the bank.

We’re currently working on launching local card partnerships to provide lower fees in the near future.

What financial institution issues the Crypterium Card?
To prevent competitors from accessing strategic business information, we are unable to disclose information about our partner in the Philippines. Our partner is regarded as one of the country’s most prestigious and respected financial institutions.
Are my transactions confidential?

At Crypterium, we understand the importance of protecting our clients’ personal privacy and confidentiality. Our partner is a well-established financial institution that takes bank-client confidentiality very seriously. The Philippines is not part of the Common Reporting Standards (CRS), which prevents local banks and authorities from sharing information with other jurisdictions.

Subscription Services

What subscription plans does Crypterium offer?

Crypterium offers three subscription plans to fit your needs. Each plan defines monthly transaction limits for crypto-fiat services in the Crypterium App (bank transfers, top-ups, crypto purchase, etc.), as well as the availability of premium features.

It’s important not to confuse crypto-transaction limit with the Card limit. These are two separate things. The crypto-transaction limits applies for all operations within the app, excluding the card.

How do I pay for the subscription?

You can pay for your Crypterium subscription using your Bitcoin, Ethereum or Litecoin holdings in the Crypterium App.

How can I change my plan?

You can change your subscription plan anytime in the Crypterium App.

What does Crypterium Basic plan include?

The Crypterium Basic plan is the default subscription for all users. This plan is 100% free. It includes a monthly limit for crypto-fiat services of $1,000. With this plan, you get access to a maximum of 4 wallets.

For the users of our Basic plan, the Crypterium Card issuance cost is either $9.99 (for CRPT token holders) or $14.99 for the rest. This cost is paid only once. No monthly charges apply in this plan.

What does Crypterium Plus plan include?

The Crypterium Plus plan costs $2.99/mo for CRPT token holders and $4.99/mo for non-holders. This plan increases your monthly limit for crypto-fiat services to $5,000. The number of supported crypto wallets increases to 8.

Crypterium Card issuance fee does not apply to Crypterium Plus users - they can get their cards for free. This plan also offers additional benefits, such as priority support and a Bitcoin-based savings account.

What does Crypterium Premium plan include?

The Crypterium Premium plan costs $8.99/mo for CRPT token holders and $13.99/mo for non-holders. The monthly limit for crypto-fiat services increases to $10,000 and the number of supported crypto wallets increases to 16.

Users in this category can get their Cards for free. They are also eligible for priority support and savings account and a Bitcoin-based savings account. On top of that, Crypterium Premium adds new privileges, such account insurance and a personal manager

What is priority support?

Priority support is a feature available for Crypterium Plus and Premium users. This service ensures your support requests are considered of the highest priority and processed faster than regular ones.

What is a Crypterium Savings Account?
The Crypterium Savings Account is an interest-bearing crypto account that offers you a monthly return depending on the amount and lockup period. This feature is only available for Crypterium Plus and Premium users. Detailed information on this service will be released in the near future.
What is an account insurance?

Crypterium complies with the highest security standards for mobile banking applications. Private keys are not stored within the app, so it is impossible to access them by just hacking a phone. Databases are also backed up on a regular basis. However, today’s digital world is unpredictable and hackers find new, more sophisticated ways to steal funds from even the most secure exchanges and wallets. In the unlikely case of a security attack, Premium accounts are insured up to $10,000.

What is the role of a personal manager?

A personal manager is responsible for advising on your crypto strategy and opportunities, as well as keeping you updated with the latest news and promotional activities. The manager is available 24/7.

I downgraded my subscription. What happens to cryptocurrencies hosted in wallets not supported in my new plan?

There will be a defined time frame allowing you to exchange or withdraw your funds from the wallet.